The Sutter County Department of Weights and Measures investigates complaints about the quantity of firewood sold and delivered.
Firewood or wood for fuel purposes includes kindling, logs, boards, timbers, slab wood, mill wood, manufactured products, cut timber, or other wood, split or not split, used for or intended to be used for campfires, or for heating in fireplaces or stoves, or for cooking.
Firewood cannot be sold or advertised using the terms face cord, truck load, rick, rack, unit, tier or bundle. Firewood can only be sold or offered for sale by cord measure or fraction of the cord. When sold in quantities less than 1/8th cord it must be sold by the cubic foot or fraction of the cubic foot.
A cord must equal 128 cubic feet. To be sure you have a cord, stack the wood neatly by placing the wood in a line or a row (or multiple rows), with individual pieces touching and parallel to each other, making sure that the wood is compact and has as few gaps as possible. Then measure the stack. If the width times the height times the length equals 128 cubic feet, you have a cord of firewood.
To assist you in calculating the quantity of wood delivered, Sutter County Department of Weights and Measures provides an easy and convenient firewood cord calculator.
An invoice or delivery ticket must be presented by the seller to the purchaser. The invoice or delivery ticket should contain the name/address of the seller, the date purchased or delivered, the quantity purchased and the price of the quantity purchased.
If you have a complaint regarding the quantity of firewood delivered, you can use the Sutter County Weights & Measures complaint form. Please provide as much detail as possible regarding the sale to include the quantity ordered, the quantity delivered, price per cord, type of firewood (soft or hard wood), seller information, delivery location, and date of sale. A copy of the sales invoice and photographs of the delivered wood would be helpful.
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Ensure that your delivery of firewood stacks up to the quantity of wood specified on your receipt.
We provide an easy to use firewood cord calculator to determine the volume of
wood that you were delivered. A neat and well stacked cord of firewood should have a volume of 128 cubic feet.
If you believe the delivery of firewood is short of the quantity specified on your receipt, contact the seller
to correct the problem. Try to maintain the wood in the condition when it was delivered, take a photograph, and
do not burn any of the wood. If you are unable to resolve the problem with the seller, mail us a completed
complaint form or contact the Sutter
County Weights and Measures Office at (530) 822-7500 or the California Department of Food and Agriculture’s
Division of Measurement Standards at (916) 229-3000.
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